FREQUENTLY ASKED QUESTIONS
How do I book?
Simple! Just call or email Magical Happenings, and tell us when, where and which character you would like to come to your party!
Do I need to provide anything?
No. Magical Happenings will provide all music, games and gifts for your child’s party.
Are there any other hidden costs?
No magic tricks here! You only pay the price of the package, which is $270 for 1 ½ hours, or $320 for 2 hours. This includes GST.
There may be an added travel expense to your location.
How do I pay?
Magical Happenings accepts Cash, Direct Deposit or PayPal. When making your booking over phone or email, we will ask which method you prefer and will give you instructions on how to pay your initial deposit. You can then pay the remaining on the day of the party.
What if I need to change the date?
No problem! Just make sure that Magical Happenings knows about the date change 10 days before the original date booked, and we will adjust times to suit you.
What if I need to cancel?
If you can’t change the date of the party and need to cancel, simply notify Magical Happenings at least 10 days prior to the children’s party, and we will credit your deposit in full. If you do not give us more than 10 days notice, you will lose your deposit of $100.00.
Credit means your deposit will remain with Magical Happenings in your name for 12months, you can use it at any time within that 12months.
Outdoor parties must provide an indoor option in case of days with temperatures of over 32 degrees or wet weather. Refunds will not be issued for last minute cancellations due to weather.
What areas of Melbourne does Magical Happenings come to?
Magical Happenings services all children’s parties in and all around Melbourne. To ensure we can come to you, give us a call and tell us where you plan to host your next party ASAP!
Is it safe to invite a stranger into my home?
Each Magical Happenings entertainer has the following accreditations:
• A recent Police Check
• A valid Working with Children’s Check
We will be more than happy to provide you will all relevant documentation upon booking, or at your party if you wish.
Covid-19 Policy
Our refund policy remains the same through Covid-19, however we don’t require any notice. Your deposit will automatically be credited to be used at any time within 12months.